Who are the Experts?
Nextdoor Experts are our best neighbors, dedicated to helping Nextdoor deliver a more personalized support experience. Experts include specialists with specific product expertise and communication abilities, Leads with deep knowledge of Nextdoor, and members interested in engaging more broadly and deeply with other Nextdoor members.
You will need to take a short skills test to determine your knowledge of the company you'd like to provide support for. Take your time; it's meant to be challenging! Feel free to search for any answers you are unsure of, however usage of AI in answering the questions is prohibited and can result in rejection of your application. Good luck!
Got what it takes to be an expert?
Nextdoor’s on-demand customer service is powered by Nextdoor experts using Directly apps. As customers ask questions, Directly matches them to the right experts who get alerts on their mobile devices. Experts work together to provide help and earn rewards & reputation points for the best answers.
Why you should become a customer care expert for Nextdoor
help on the go
Get notified on your smartphone about questions you're qualified to answer
earn rewards
Earn rewards for providing answers and assisting other experts.
make people happy
Collect testimonials by providing fast, personalized help to customers in need.
